> IT Support Technician_
Valérian Monceau
VoIP Infrastructure · Backup Systems · End-User Support
View My Resume →// about
About Me
I'm an IT support technician with hands-on experience deploying and maintaining VoIP systems, setting up backups, and resolving end-user issues on Windows OS.
I also have hands on experience with: -M365 / Entra / Intune. -Domain hosting and DNS records in various domain registrars -Sonicwall Firewalls -Ubiquiti equipment such as Cloud Keys and APs
// expertise
Technical Stack
VoIP
IntermediaYealinkPhone.comSIP ProtocolFaxing / Paging
Backup & Recovery
Veeam BackupCloud RepositoriesWasabiDisaster Recovery PlanningDatto
Networking Knowledge
TCP/IPVLANDNS / DHCPFirewall RulesVPN Setup
OS & Ticketing
Windows 10/11FreshdeskTicket DocumentationHaloPSAWindows Server
// ready to connect
Open to new opportunities
Available for full-time IT support roles with a focus on VoIP infrastructure and backup systems.